A roofing company sought a software development partner to create a customer portal that would streamline communication with its customers, improving both customer service and overall satisfaction.
Platform
Web App
Duration
5 months, ongoing
Industry
Construction Tech, PropTech, Real Estate
A roofing company sought a software development partner to create a customer portal that would streamline communication with its customers, improving both customer service and overall satisfaction.
In the initial phase, our team developed a Minimum Viable Product (MVP) for a roofing company. We implemented core features such as user authentication, loyalty programs, SMS and email sending, etc. We ensured a responsive user interface and conducted thorough initial testing that met the client's immediate needs.
Ongoing support and updates to ensure the platform remains aligned with a client evolving needs and integrates smoothly with existing ecosystem.
Our team drove the project with a rigorous UX design process that prioritized business-product objectives. This involved conducting defining and prioritizing business objectives, designing user flows, and creating wireframes and prototypes to guide development.
Our skilled designer collaborated with the customer and users to craft a UI that made the feature-rich platform intuitive and accessible, with all functions just a few clicks away.
Streamlined sign-in process using credentials and OTP verification, ensuring secure access to the platform. Includes the ability to sign out seamlessly.
Comprehensive tracking of projects across Active, Negotiation, and Completed stages. Detailed insights into project progress, enabling transparency and informed decision-making for users managing multiple properties.
Integrated loyalty system with a detailed ledger, mailing address management, and advanced filtering options to enhance client engagement and rewards tracking.
Simplified process to submit or resubmit referrals, encouraging user-driven business growth.
Dedicated section for promoting and managing exclusive offers for clients, driving engagement and customer retention.
Enables direct delivery of updates or promotional content to clients’ mobile devices.
Supports personalized and bulk communication to maintain consistent client engagement.
We successfully designed the Customer Portal that seamlessly works with the client’s CRM (SugarCRM). This solution provides a personalized experience for a roofing company’s customers while incorporating a built-in referral program.
The new system has significantly reduced the effort required by the client’s team to maintain an exceptional customer experience. The software is not only streamlining operations but also improving customer satisfaction, which has led to more positive online reviews and higher customer engagement.
Node
NestJS
Typeorm
PostgreSQL
React
MUI
MobX
Google Maps API
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