The product had strong market demand and early users, but its foundation wasn’t ready for growth.
- Fragmented workflows. Teams switched between the drawing-review tool and Autodesk, manually copying comments into issues.
- No multi-tenant architecture. Shared credentials and missing data isolation prevented secure enterprise onboarding.
- Invisible sync failures. Hung vendor API connections stopped synchronization without triggering dashboard alerts.
- Fragile core functionality. Drawing-based issue placement relied on vendor API capabilities that could change without warning.
- Unreliable decision history. Missing user attribution and editable records undermined trust in dispute resolution and project closeout.