iOS, Android, iPad
5 experts: 3 engineers, 1 QA, 1 PM
The client had a vision of enabling people to take products from a shelf and examine them before making a purchase. Hence, they approached ORIL to create a hybrid Android and iOS mobile app for interacting with their IoT vending machines. They wanted an application to incorporate:
As this was a one-of-a-kind project, our team studied requirements to understand the client’s mobile app concept and desired app usage. After identifying the project scope, we built a mobile application that included essential features like registration, account settings, a QR code scanner, and interactive maps with kiosks. We created an intuitive app flow that allowed non-technical users to search and get directions to local VICKI machines.
ORIL enhanced the mobile solution by adding a user ID verification feature. Plus, we created an effective loyalty system to build customer retention among buyers.
Our team developed a simple yet elegant user interface to provide an enjoyable shopping experience. The application offers a wide range of high-quality products and the best deals to meet customers’ needs. Additionally, we redesigned the UI of the VICKI machines map to smoothen the search process for users.
ORIL team applied a thoroughly crafted planning and design process called Product Design Phase. This process is designed to maximize chances of delivering a product that satisfies core business objectives and is tuned for end-user’s convenience.
This process includes some of the following activities: competitive analysis, business-product objective prioritization, user flow creation, wireframing and prototyping.
ORIL’s design team worked closely with the customer and end users on choosing the right color palette, UI approach and overall look and feel of the product. The final UI design deliverables made a very complex and feature-rich product feel very light, friendly and accessible, while at the same time kept all of the platform functionality available within a few clicks.
Buyers can become verified through the app. The program requires users to provide either a State ID or State Driver’s License. Once their photo ID matches their payment information and biometric data, buyers are verified.
A map displays local VICKI kiosks based on the user’s geolocation. The integration with Google Maps made it possible to create directions to the nearest VICKI machines easily.
Users can create an account by using face and finger recognition technology. The application leverages the smartphone's capabilities to authenticate users via finger and face.
This in-app’s feature allows shoppers to examine, buy and reserve food and higher ticket items available at VICKI kiosks. Moreover, users can customize products by selecting different tastes and ingredients.
Every time customers access the VICKI kiosks, they get VICKI Reward Points (VRP). A VICKI kiosk reads a QR code generated by the app and applies the earned points to the customer’s purchase. Furthermore, the mobile application allows activating promotions to receive even more VRP. Thus, our loyalty program boosts customer retention and increases engagement.
Customers receive messages on the availability of the preordered products.
Customers can pay and access products at any VICKI machine by scanning a code using the app’s scanner. This feature saves time and enables buyers to make quick payments.
Trusted Worldwide: Our Partner's Success Stories.
The collaboration is effective, and ORIL always delivers on time. Precise and professional, they provide useful insights, clear documentation, and appropriate tools for the tasks at hand.
CSO, ViaTouch Media